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IPTV Black Screen Errors reduced, claims Shenick
Shenick Network Systems, provider of per-flow IP communication test and monitoring systems, announced an upgrade to servicEye™, Shenick’s IPTV performance monitoring and service assurance solution, that provides IPTV providers with the ability to detect black screen failure and audio cut out in seconds.
Detecting video and audio errors quickly means that IPTV providers can reduce customer churn and prevent revenue loss.
Shenick will be showcasing its upgraded servicEye capabilities at CommunicAsia in Singapore from June 17 to 20.
Differentiating between black images on a black background as part of regular viewing and genuine black screen error presents a unique challenge for IPTV service providers.
In black screen failure, the screen shows no image.
With audio cut out, viewers can see images but there’s no sound.
IPTV end users accustomed to standard TV, expect assured quality of experience (QoE), real time, fast interactive responsiveness when problems happen and a minimum number of visual and acoustic defects.
Black screen failure or audio problems that take hours to detect and fix can result in extreme customer frustration and churn to alternate TV service providers.
“IPTV service providers are under pressure to meet end users’ quality expectations with compelling content if they are to realize the promise of added revenues and subscriber loyalty.
It’s a tall order,” said Steve Hawley, Senior IPTV Analyst, Multimedia Research Group.
“Discriminating between the content and the errors, when the video consists of silhouettes on a nearly black background, or if there are audio-only cut-outs, is particularly challenging.”
“The word from IPTV service providers is that black screen detection can takes hours to detect and results in extremely frustrated customers.
It’s the same for audio cut out,” said Robert Winters, chief marketing officer, Shenick Network Systems.
“With servicEye, we’ve discovered a way to reliably cut black screen error detection down to seconds and reduce the number of false positives.
To continue the adoption of IPTV, it’s vital to keep the technical errors to a minimum and, reduce operations overhead when there is an error.”
About Shenick Network Systems
Shenick is a provider of IP communications test and performance monitoring systems. Shenick’s solutions enable converged IP network service providers to test and monitor the complete service delivery life cycle from lab to live deployment.
Established in 2000, Shenick has deployed its diversifEye™, diversifEye10G™ and servicEye™ integrated network, application and security attack emulation and performance monitoring systems throughout North and South America, Europe, Asia and Africa.
Shenick’s diversifEye addresses key next-generation converged network and application performance issues covering IPTV, VoD, Triple Play (VoIP video, data), IMS, Security Attack Mitigation, Deep Packet Inspection (DPI), Traffic Shaping, Peer to Peer (P2P), Application Server, Metro Ethernet and IPv4/IPv6 hybrid network deployments.
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